"Yung hindi mo ini-expect na madali yung serbisyo akala mo pipila ka pa ng matagal. Mabilis yung serbisyo. Okay naman yung serbisyo nila, walang problema. Hindi ko ini-expect yung time na akala ko late matatapos kasi sa ibang casa, minsan late sila. Pero dito kay Toyota sinabi nila alas-dos, 1:30 tapos na yung auto ko ganun."
Customer, Service Department
"Kasi may edad na kami, kasama ko yung aking asawa hindi kami nya (Service Adviosr) pinabayaan. Yun lang lagi silang nakangiti. Masaya habang nag aantay ka hindi ka mababagot dahil may mga aapproach sayo maya maya lagi nakangiti."
Customer, Service Department
"Satisfied ako sa Wigo na na-release sa akin. Na-assist nya ako ng maayos saka tinulungan niya ako na maayos ko lahat ng documents na kinakailangan sa pag process ng application ko."
Customer, Vehicle Sales Department
"Yung flow nila and consistent sila doon sa promise nila. Yung sinasabi nilang 1 hour talagang 1 hour. Yun talaga yung memorable, icompare ko naman siguro kung nasa iba akong talyer na ilang oras ka maghihintay, dito alam naman talaga na pag umalis ka or kumain ka, pagbalik mo, after 1 hour nand’yan na yung sasakyan mo. So ito na yung memorable and best practices nila."
Customer, Service Department
"I am very satisfied as I mentioned and I am very happy whenever I go to Toyota because the staff there from service department to the insurance they all know me. They are very friendly and very courteous whenever I am there they always approach me, asking me kung okay lang and I am very satisfied with Toyota that’s why all our cars are Toyota branded. Very delighted po."
Customer, Service Department
“Para po kasi sa akin right decision po yung pagkuha ng Toyota brand okay po. Para kasi sa akin yung sinabi ng nag assist saakin, ang Toyota brand kasi quality yan when it comes to durability and availability ng spare parts even yung kanyang pagiging reliable na brand so para sa akin proven and tested po siya. Para kasi sa akin kasi lahat ng staff doon very accommodating even doon palang sa parking area ina - assist na kaagad ako nung guard tapos yun po ginuide nila ako doon sa entry tapos nung pagpunta ko doon yung safety measurement nila na-apply naman po nila and then at the same time very accommodating maganda yung ambiance nung lugar yun po.”
Customer, Vehicle Sales Department
"Yung in-accommodate kami in a very short notice. Tumawag lang kami sa kanila tapos yun in-accommodate pa din kami. Mabait yung advisor. Okay siyang kausap, very open."
Customer
"Nag bigay sila ng mga payo pagdating sa makina and ang bait nila. Tapos meron pang disinfection na nangyari so maganda talaga."
Customer
"Maganda yung pag-schedule nila, halimbawa before lunch siguro mga 30 minutes before 12 tapos na yung sasakyan."
Customer
"Yung binigay na oras sa akin, hindi umabot ng ganun. Pumasok ako ng 12:30 sabi nila mga 3pm ,1pm pa lang tapos na kaya happy ako."
Customer
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